Refund policy
RETURN, CANCELLATION & REFUND POLICY
Last updated: October 9, 2026
By Inova offers ready-made stationery and collection products, personalized items, digital products, and live personalization services. The following terms apply according to the type of purchase. Nothing in this policy limits your rights under applicable law.
READY-MADE PRODUCTS
Sales of non-personalized planners, notebooks, bookmarks, and other stationery are final once shipped. We do not accept returns or exchanges for change of mind, cover preference, or ordering the wrong item.
This does not affect our handling of damaged, defective, incorrect, or undelivered orders.
PREORDERS — VOY CON TODO 2027
Preorders are purchases made before the product is ready to ship.
Voy con todo 2027 preorder shipments are currently expected to begin in early December 2026. This is an estimated dispatch period, not a guaranteed delivery date. Transit time depends on the destination and carrier.
If shipping begins earlier, we will announce it on our social media channels. You will receive tracking information by email when your order ships.
You may cancel a non-personalized preorder for a full refund before it ships by contacting [CONTACT EMAIL] with your order number. Once shipped, the ready-made product terms above apply.
If we cannot ship within the stated period, we will notify you directly by email with an updated shipping estimate and the option to accept the delay or cancel the unshipped order for a full refund. Where required, we will obtain your consent to the delay or cancel and refund the order.
SHIPPING INCLUDED
The planner price includes standard shipping only to the eligible destinations identified on the product page and at checkout. Other destinations or expedited services may incur additional charges, disclosed before purchase.
Applicable taxes are calculated separately at checkout. Shipping inclusion does not change the preorder dispatch schedule.
PERSONALIZED PRODUCTS & DIGITAL ORDERS
Personalized and custom-made products cannot be returned or exchanged for change of mind. Cancellation and refund requests are not accepted once customization or creative work has begun.
Downloadable products are final once delivered or made available for download. Custom digital illustrations are final once creative work has begun.
For requests made before work begins or digital delivery occurs, contact us promptly. We will confirm whether cancellation is possible and whether any payment is refundable.
Gift cards are non-refundable except where required by law.
CUSTOMER INFORMATION & APPROVALS
Please review names, spelling, dates, wording, colors, quantities, shipping addresses, and all customization details carefully.
By Inova is not responsible for errors in information supplied or approved by the customer. Changes are not guaranteed after an order is placed. Approved changes may involve additional charges or affect completion and shipping dates.
Minor color differences between screens, printed products, and materials, and normal handmade variations, are not considered defects. This does not include material differences from the product description or approved design.
LIVE PERSONALIZATION SERVICES
Reservation retainers secure your event date and preparation time and are non-refundable, except as required by law or stated in your service agreement.
Cancellation, rescheduling, remaining payments, and circumstances in which By Inova cannot provide the service will be governed by the applicable service agreement.
DAMAGED, DEFECTIVE, INCORRECT OR UNDELIVERED ORDERS
Please inspect your order upon arrival and contact [CONTACT EMAIL] as soon as possible, preferably within three calendar days, if an item is damaged, defective, or incorrect. This requested reporting period does not limit rights under applicable law.
Include your order number, a description of the issue, and clear photos of the item and packaging when available. For missing deliveries, include your tracking information.
We will review the issue and arrange an appropriate repair, replacement, or refund. Please do not return an item without instructions from us. By Inova will cover any return shipping we require for a confirmed defect or error on our part.
Damage caused by improper use or handling after delivery is not covered.
REFUNDS & CONTACT
Approved refunds will be issued promptly to the original payment method. Bank or payment-provider processing times may vary.
For assistance, contact:
info@byinova.net
By placing an order, you acknowledge this policy, subject to your rights under applicable law.